We will do everything we can to ensure your order is received in excellent condition. If, by chance, something happens to break, please send a photo and description of the damage to firstname.lastname@example.org. In most cases, you will be issued a full refund for the damaged merchandise.
When entering your shipping/delivery address, please be careful to be accurate. It would be good to double check your entry! Wrong addresses will be charged the delivery free plus a $5 administration fee for redelivery.
Returns can be made on unused, non-perishable items within 14 days of when you receive your order. Start by emailing us at email@example.com and give us the following information: The item to be returned, your order number, your name and payment method and the reason for the return. Then please bring or mail the item(s) to 1-110 Industrial Rd, Steinbach, MB R5G 0Z1 (ensure that it is packaged well as a damaged item will not be refunded). You will receive your refund within a week of receiving the returned item.
Shipping and Delivery Information
Steinbach and surrounding area (within 20 km) - FREE delivery with orders over $35. Delivery will be made the day after your order is made. If this is not possible, we will contact you.
Winnipeg - FREE delivery with orders over $75. Deliveries will happen every Thursday. Orders must be made by Tuesday night to be delivered that week.
Shipping and Delivery Policy
Packages will not be delivered to PO Boxes or standard mail boxes.
The delivery address provided must be a location where a package can be left safely.
Please give specific delivery instructions, particularly for apartment deliveries and rural addresses. For example: apartments - where to leave the package if no one is home; for rural areas - driving directions.
If our delivery person feels that the package can not be left in a safe place, it will be brought back to our headquarters and will need to be picked up within 5 business days.
If you choose to pick up your package (after June 30), just come on in to our place at 1-110 Industrial Road in Steinbach. between the hours of 10:00 and 3:00, Monday thru Friday. Please have your ID ready so we can ensure we are giving your goods to the right person! If you would like someone else to pick your package up for you, please email us at firstname.lastname@example.org to let us know who will be picking up your order.
Orders must be picked up within 10 business days of placing your order. Refunds will not be issued after those 10 days.
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